Frequently Asked Questions

Click "Get Started Free" and fill in your company name, your name, and email. You'll receive a verification code by email to complete registration. Then choose a plan and you're ready to go.

As a manager, go to Administration > Users and create users individually, or use the bulk CSV import feature to add multiple users at once. Each user will receive a welcome email with their login credentials.

There are three roles: Employee (can give/receive feedback and signals), Team Manager (can view team reports and approve signals), and Manager/Admin (full company administration).

Yes! All paid plans include a 30-day free trial with full access to every feature. No credit card required to start your trial.

A feedback cycle is a structured review period where employees evaluate each other across predefined categories. Managers create cycles, select participants, and control when results are published.

Yes. Managers can create custom sections and categories that match your organization's values and competencies. Categories can be reused across multiple feedback cycles.

When a cycle is activated, the system automatically generates assignments based on your participant rules (whole company, specific teams, or specific users). Managers can also add manual assignments.

Feedback givers are identified in reports. This encourages accountability and thoughtful reviews. Results are only visible after the manager publishes them.

Impact Tokens are positive recognition signals — a way to publicly acknowledge a colleague's great work. Growth Tips are anonymous constructive suggestions to help someone improve. Together they create a balanced peer feedback culture.

Yes. Growth Tip senders are completely anonymous to the recipient. Only managers and team managers can see who sent a Growth Tip for oversight purposes.

To ensure quality over quantity, each user has a configurable monthly limit on how many Impact Tokens and Growth Tips they can send. Managers can adjust these quotas in settings.

Same-team signals are auto-approved. Cross-team signals require manager approval before the recipient sees them. Managers can approve, reject, or later revoke any signal.

A pulse survey is a short, focused survey sent to all employees to quickly gauge sentiment on specific topics. Unlike annual surveys, pulse surveys are designed to be frequent and lightweight.

Yes. When creating a survey cycle, managers can toggle anonymous mode. In anonymous surveys, individual answers cannot be traced back to specific employees — managers can see who responded but not their specific answers.

The results page shows average scores per question across all cycles, with trend charts that visualize changes over time. This helps identify improving and declining areas.

1-1 meetings are private, structured conversations between a manager and an individual employee. Each meeting has shared talking points, notes, and action items — visible only to the two participants.

Managers can schedule 1-1 meetings with any of their employees. Both the manager and the employee can add talking points before or during the meeting.

Action items that are not marked as completed automatically carry over to the next meeting between the same pair, so nothing falls through the cracks.

Yes. Managers can create reusable templates to keep their 1-1 agendas consistent and structured across multiple meetings.

Yes! Our Free plan supports up to 10 users with all features included. It's free forever — no credit card required, no time limits.

All paid plans come with a 30-day free trial. You get full access to all features during the trial. After 30 days, an annual payment is required to continue.

Yes. If your team grows beyond your package limit, you can add extra users at any time for a small per-user fee. You only pay the prorated amount for the remaining subscription period.

All paid plans are billed annually. The first year includes a trial discount (you pay for 11 months instead of 12). Renewals are at the standard annual rate.