Last updated: 21.02.2026
By accessing or using the Small Gains platform ("Service"), you agree to be bound by these Terms and Conditions. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, do not use the Service.
Small Gains is a multi-tenant SaaS platform that provides employee feedback tools including performance reviews, peer recognition signals, and pulse surveys. The Service is designed for small and medium-sized businesses and is accessed through a web browser.
To use the Service, a company manager must register an account and create user accounts for team members. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
Your use of the Service is also governed by our Privacy Policy. Each company's data is isolated within our multi-tenant architecture. Company managers are responsible for the data entered by their organization's users. We process personal data solely to provide the Service and do not sell user data to third parties.
You agree not to use the Service to:
The Service, including its design, features, and content, is owned by Small Gains and is protected by intellectual property laws. Your company retains ownership of the feedback data, survey responses, and other content entered by your users. We grant you a limited, non-exclusive license to use the Service during your subscription period.
To the maximum extent permitted by law, Small Gains shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption, arising from your use of or inability to use the Service. Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.
Either party may terminate the Service relationship at any time. Upon termination, your access to the Service will be revoked. Company managers may request an export of their data within 30 days of termination. After 30 days, we reserve the right to delete all company data from our systems.
We may update these Terms from time to time. We will notify registered users of material changes via email or through the Service. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Celerity Labs LLC operates and provides the Service. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in the United States.
Paid subscriptions are processed via Stripe, Inc. on behalf of Celerity Labs LLC. Payment information is collected and stored by Stripe and is not stored on our servers.
All subscription payments are final and non-refundable. We do not issue refunds, credits, or prorated amounts for unused portions of a subscription period, unused features, or early cancellations. If you believe you are entitled to an exception due to a verified technical failure that prevented access to the Service, please contact us at [email protected]. Where mandatory refund rights apply under applicable consumer protection law, those statutory rights remain unaffected.
If you have any questions about these Terms and Conditions, please contact Celerity Labs LLC at [email protected].